Return and Refund Policy

Thank you for shopping with us. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

• Items may be returned within 7 days of receiving the order.
• Products must be unused, undamaged, and in their original packaging.
• Returns that do not meet these conditions may not be accepted.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days using the original payment method whenever possible.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
• We may request photos of the item to help resolve the issue quickly.

Non-Returnable Items

• Customized or personalized products.
• Items damaged due to misuse or improper handling.
• Products marked as non-returnable at the time of purchase.

Return Shipping

• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: alhayeeashaab@gmail.com
Phone: 03206660151